FREQUENTLY ASKED QUESTIONS

One Church Software is Grace Chapel's new online platform for managing all your information. Going forward, we will use One Church in place of our other online platforms, TouchPoint and Subsplash. Online giving and member directory links will be updated to point to One Church, but you'll still find them in the same locations as before, both on our website and in the GC app.
 
Here you'll be able to access many useful features, all in one place!

• Your profile - view/edit your personal and family information
• Online giving
• Member directory (Contacts)
• Groups
• Events calendar
• Forms

        ...and more!
 
Click here to watch a brief video overview of how to navigate your One Church account.

If you're a GC member, your basic information has already been added to One Church. While that gives us a great starting point, the directory is only accurate if your information is up to date. That’s why we’re encouraging everyone to set up an account and review their profile. Keeping your own information current helps strengthen communication and keep everyone connected—from the church office to the congregation. After all, you’re the person who knows best when something in your profile needs to change! 

Yes! Your information is not accessible to the general public—only registered Grace Chapel members can view it. You can also control exactly what others see by adjusting the privacy settings within your profile. 

After you've set up your account using the setup link above, click the One Church Member Directory button in the GC app, or visit the following link:

https://gracechapel.onechurchsoftware.com

From here, use the menu on the left side of your screen to explore the different areas available in One Church.

If you're on a mobile device, click the menu button (☰) in the upper-left corner to access the menu.

If you've already set up your account, click the One Church Member Directory button in the GC app, or visit the following link:
 
https://gracechapel.onechurchsoftware.com/contacts/people

Once you've logged in, a list of Grace Chapel members will appear, organized alphabetically by last name. If you do not see member information displayed, click on Contacts in the menu on the left side of your screen.

If you're on a mobile device, click the menu button (☰) in the upper-left corner to access the menu.

You can access One Church Giving via the Grace Chapel app or website, just as before. You can also log in directly to your One Church account (using the steps listed above) and click the blue Give Now button in the upper-left corner of your screen.

Then, follow these steps:

1. Amount & Fund
   Enter your donation amount and choose a fund from the drop-down menu. You can also add a memo if needed.
   
   
2. How Often?
   Choose one of the following options:
      • One-time payment
      • Recurring
      • Once at a future date (for a one-time gift scheduled later)
   If you select Recurring, you’ll see frequency options such as: Weekly, Bi-Weekly, Bi-Monthly, Semi-Monthly, Monthly, Quarterly, Semi-Annually, and Annually. After choosing the frequency, select your Starting on and Ending on dates.
   
   
3. Payment
   Select "New Credit/Debit Card" or "New Bank Account" and enter your payment information.
   You can also
      • Save your payment method for future use
      • Indicate if you're giving on behalf of a business
   
   
4. Covering Processing Fees
   If you’d like to help offset processing costs, check the box to cover the fees before submitting your gift.
   
   
5. Submit Your Gift
   Click the blue Give button to complete your donation. A receipt will be emailed to you automatically.

If you have a recurring or scheduled contribution set up through Subsplash, please log in to their online giving platform to cancel it.

1. Navigate to https://subsplash.com/u/-NZRDNH/login and log in to your account.
2. Under the Giving heading, click on Scheduled gifts.
3. Select the scheduled gift you want to cancel.
4. On the next screen, click the red Delete gift text. Confirm by clicking the red Yes, delete button.

*If you do not have a recurring or scheduled gift set up in Subsplash, but have stored your debit/credit card or bank account information in the Subsplash system, no further action is needed on your part.
​Your Subsplash Giving account and all saved financial information will be deleted automatically. A record of your contribution history will be retained by Grace Chapel.

Only the Grace Chapel finance team has access to giving records. Your personal giving history is never visible to other staff, ministry leaders, or members. 

Yes! Security is a top priority for One Church Software. As required by the PCI Security Council and all processing banks, One Church is a PCI-Compliant Service Provider (Payment Card Industry Data Security Standard). This means One Church conforms to the highest set of security standards in the payment card industry. Additionally, One Church Giving and One Church Software use 256-Bit SSL technology for data transactions. All personal, credit card, & bank information is submitted using 256-bit encryption. There is no stronger form of protection available.

Please Note: Grace Chapel will never store your credit/debit card or bank account information anywhere outside of the secure One Church Software platform. One Church and Grace Chapel do not have the ability to access your credit card or bank account numbers, or your One Church account password, at any time. 

We’ve chosen One Church Giving to ensure your contributions support what matters most. One Church offers competitive payment processing rates that are lower than our previous online giving platforms (Subsplash, and prior to that, TouchPoint), so you can rest assured that more of your gift goes directly to ministry—not to processing fees.
 
Here's how the fees compare:     

• 2.70% Debit/Credit Card Rate (2.99% with Subsplash)
  (Rate can be lowered to 2.50% with $50,000 or more in online donations per month)
•  $0 Card Per-Transaction Fee ($0.30 with Subsplash)
•  0.85% ACH Processing Rate* (1.00% with Subsplash)
•  $0 ACH Per-Transaction Fee (same as Subsplash)

*ACH payment processing fees are capped at $5 per transaction.
Bonus: Debit/Credit Card rate is the same for all cards, including American Express! 

Credit card and ACH fees aren’t taxes—they’re standard charges from banks and card networks for securely processing electronic payments. These fees cover the cost of securely moving money, verifying transactions, and preventing fraud. Every organization that accepts electronic payments pays these fees, including nonprofits and churches. Some processors offer discounted rates for nonprofits, but the fees themselves cannot be waived entirely. 

If you've forgotten the password you use to access One Church, you can reset it at any time.

1. Visit the One Church login page at https://gracechapel.onechurchsoftware.com.
2. Click the red Forgot password? text, located above the password field.
3. Enter the email address you used to create your One Church account and click the Submit button.
4. A password reset link will be sent to your email.

If you have additional questions that are not covered here, please feel free to contact us at any time.